Welcome to Chati — a Software as a Service (SaaS) platform designed to help businesses centralize customer communications, automate workflows, collaborate across teams and leverage artificial intelligence through messaging channels such as WhatsApp, Instagram, Facebook Messenger and other supported services.
By creating an account, purchasing a subscription or using Chati, you agree to be bound by these Terms. If you do not agree, you must not use the Service.
Commercial Name: Chati
Current Operator: Natural person operating in Colombia
Primary Markets: Colombia, Ecuador
You must be at least eighteen (18) years old or the legal age of majority applicable in your jurisdiction. If you create an account on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.
Chati provides a business communication platform that may include:
Features may be modified, improved or discontinued as the platform evolves.
Customers are responsible for maintaining the confidentiality of their credentials, restricting unauthorized access, ensuring information provided remains accurate and all activities performed through their account. Customers must immediately notify Chati if unauthorized access is suspected.
Chati offers subscription plans billed monthly, quarterly, semi-annually or annually. Longer billing periods may receive promotional discounts. Prices may be updated at any time for future billing cycles.
Chati may occasionally offer free trials or promotional access periods. Free trials are offered solely as a commercial strategy, do not create a permanent right, may be modified or withdrawn at any time and do not require a payment method unless explicitly stated.
Subscriptions renew automatically according to the selected billing cycle unless cancelled before renewal. Customers authorize Chati or its authorized payment providers to process recurring charges. Failure to complete payment may result in suspension or termination of access.
AI Credits are digital usage units intended exclusively for artificial intelligence features. Unless otherwise specified: credits do not expire, accumulate, cannot be transferred between accounts, are non-refundable and have no monetary value outside the platform.
Chati may provide professional implementation, consulting or automation services. Such services are performed based on information provided by the Customer. Chati does not guarantee commercial success, increased sales, response rates, business outcomes or uninterrupted operation of third-party integrations.
Customers retain ownership of all conversations, files, contacts, configurations and information stored within Chati. Nothing in these Terms transfers ownership of Customer Data to Chati. Customers are solely responsible for the legality and accuracy of the information they store or process through the platform.
While a subscription remains active, Customer Data will remain available subject to normal platform operation. Following cancellation, the standard retention period is thirty (30) calendar days, after which data may be permanently deleted. Customers may purchase additional backup services if offered by Chati.
Certain platform features utilize AI provided by authorized external providers. Information submitted may be processed to generate responses, create automations, summarize conversations and improve workflows. Chati does not sell personally identifiable Customer Data. AI-generated content should always be reviewed by a human before making business, legal or operational decisions.
Chati integrates with Meta, WhatsApp, Instagram, Facebook, OpenAI and cloud infrastructure providers. These providers operate independently. Chati does not control and cannot guarantee account quality ratings, message delivery, restrictions, suspensions, bans or API availability. Customers remain solely responsible for complying with the terms applicable to those providers.
Chati is an independent software platform not affiliated with, endorsed by or controlled by Meta Platforms, WhatsApp or Instagram unless explicitly stated. Any limitation, suspension, verification request, restriction or reputation decision imposed by Meta or WhatsApp is outside Chati's control. Chati assumes no responsibility for those decisions.
Although Chati makes commercially reasonable efforts to maintain reliable service, uninterrupted availability cannot be guaranteed. Maintenance windows, updates and external incidents may temporarily affect platform operation.
Customers may not use Chati for spam, phishing, malware distribution, fraudulent activity, identity impersonation, illegal activities, harassment, unsolicited mass messaging, violations of Meta or WhatsApp policies, or activities that may negatively impact platform stability or reputation.
Chati may suspend or terminate access immediately if it reasonably believes these Terms have been violated, illegal activity is occurring, platform security is at risk, misuse affects other customers or third-party provider policies are being violated. Suspension does not eliminate outstanding payment obligations.
All platform software, source code, branding, logos, interfaces, documentation and proprietary technology remain the exclusive property of Chati. Customers receive a limited, non-exclusive, non-transferable license to use the Service while their subscription remains active.
As a general rule, subscriptions are non-refundable. However, Chati may approve refunds when billing errors occur, the service cannot reasonably be provided, or Chati determines that a refund represents the fairest solution. Renewal disputes submitted within forty-eight (48) hours may be reviewed individually. Approval of a refund remains entirely at Chati's discretion.
To the maximum extent permitted by applicable law, Chati's total cumulative liability shall not exceed the subscription fees actually paid by the Customer during the one (1) month immediately preceding the event giving rise to the claim. Under no circumstances shall Chati be liable for indirect, incidental, consequential, special or punitive damages.
These Terms shall be governed by the laws of the Republic of Colombia. Before initiating judicial proceedings, the parties agree to make reasonable efforts to resolve disputes through direct communication and good-faith negotiation.
¿Preguntas? Escríbenos a legal@chati.icu
