At Chati, privacy is a fundamental principle of our platform. We understand that our customers trust us with conversations, business information and customer interactions that are often critical to their operations.
We are committed to processing personal information responsibly, transparently and securely. By using Chati, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to the Chati platform, website, applications, customer support interactions, AI features, automation services, and professional services. It applies to all users located in Colombia, Ecuador and any other country where Chati services become available.
Account Information: Name, email, company name, billing information, subscription details.
Business Information: Company data, team members, contacts, configuration preferences.
Conversation Data: Customer conversations, messages, attachments, contact information, internal notes, AI prompts and responses.
Technical Information: IP address, browser and device information, usage statistics, error logs, performance metrics.
Payment Information: Processed by authorized payment providers. Chati does not intentionally store complete payment card information.
We process information to provide requested services, authenticate users, maintain subscriptions, generate invoices, provide customer support, create automations, generate AI responses, improve platform stability, prevent fraud, comply with legal obligations and communicate important service updates.
Certain Chati features rely on AI models operated by authorized providers. Information submitted through AI features may be processed for response generation, conversation summarization, workflow automation, classification, translation, content generation and business assistance.
Customers remain responsible for reviewing AI-generated outputs before relying on them for operational, legal or commercial decisions.
Chati may use aggregated, anonymized and de-identified information to improve algorithms, automation systems, AI capabilities and platform performance. Chati does not sell personally identifiable customer information or intentionally commercialize identifiable customer conversations.
All conversations, files, contacts and business information uploaded to Chati remain the property of the Customer. Nothing in this Privacy Policy transfers ownership of Customer Data to Chati. Customers maintain full responsibility for the legality of the information processed through the platform.
Active Accounts: Information remains available while the subscription is active.
Cancelled Accounts: Customer Data will generally remain stored for thirty (30) calendar days after cancellation, after which it may be permanently deleted.
Backup Services: Customers who purchase additional backup services may benefit from extended retention periods.
Customers may request access to their information or export available data while their account remains active or during the applicable retention period. Export formats may vary depending on the type of information requested.
Chati does not sell personal information. Information may be shared only when necessary with payment processors, cloud infrastructure providers, AI providers, email delivery providers, customer support tools, analytics providers and legal authorities when required by law.
Chati integrates with Meta, WhatsApp, Instagram, Facebook, OpenAI and cloud infrastructure providers. These services operate independently. Chati is not responsible for their privacy practices, service interruptions, account restrictions, quality ratings or suspensions imposed by external providers.
Chati may use cookies to maintain user sessions, remember preferences, improve performance, analyze platform usage, enhance security and optimize user experience.
Chati implements commercially reasonable administrative, technical and organizational safeguards including encrypted communications, authentication controls, restricted internal access, infrastructure monitoring, logging, backup procedures and security reviews. No internet-based system can guarantee absolute security.
Subject to applicable law, users may request access to, correction of, deletion of, or export of personal information, as well as clarification regarding processing activities. Requests may be submitted to: privacy@chati.icu
¿Preguntas? Escríbenos a legal@chati.icu
