Refund Policy

As a general rule, all Chati subscriptions are non-refundable. When a customer purchases a subscription, they gain immediate access to the platform and its features.

We encourage all customers to evaluate the platform during any available trial period before committing to a paid subscription.

Chati may approve refunds in the following situations:

• Billing errors — Incorrect charges, duplicate payments or unauthorized transactions.
• Service unavailability — If the service cannot reasonably be provided due to issues within Chati's control.
• Chati's discretion — When Chati determines that a refund represents the fairest solution given the circumstances.

If a customer believes a subscription was renewed without proper notice or in error, disputes submitted within forty-eight (48) hours of the renewal charge may be reviewed individually. Approval of a refund in these cases remains entirely at Chati's discretion.

The following are explicitly non-refundable under all circumstances:

• AI Credits — once purchased, credits cannot be refunded regardless of usage.
• Partial subscription periods — unused days within a billing cycle are not refundable.
• Professional services and automation implementations already delivered.
• Setup fees or onboarding costs if explicitly agreed upon.

Customers may cancel their subscription at any time. Cancellation takes effect at the end of the current billing period. Access to the platform will continue until the end of the paid period. No partial refunds are issued for the remaining days after cancellation.

Chati is not responsible for charges applied by third-party providers including Meta, WhatsApp, payment processors or cloud infrastructure services. Any disputes related to those charges must be addressed directly with the respective provider.

To request a refund, contact Chati at:

billing@chati.icu

Please include your account email, a description of the issue, and the transaction details. Requests will be reviewed within a reasonable timeframe. Chati reserves the right to request additional information to process the request.

Approved refunds will be processed to the original payment method. Processing times may vary depending on the payment provider and may take between five (5) and fifteen (15) business days to reflect in your account.

Chati may update this Refund Policy from time to time. Material changes will become effective upon publication on the official website. Continued use of the Service after publication constitutes acceptance of the updated policy.

• Billing: billing@chati.icu
• Legal: legal@chati.icu
• Support: support@chati.icu